This course focuses on understanding the many different elements of communication. By understanding the art of building commitment, trust, agreements, and working relationships, team members can learn to communicate effectively across the many levels of operation.
Students will:
- Learn to create messages that are clear, concise, and compelling.
- Understand the value of trust in many forms.
- Develop goals for a shared need or vision.
- Apply a coaching process to understand the results of poor and miscommunication.
Coaching and Management fundamentals
This course will help supervisors and managers learn the skills to develop others. Building the competency and commitment of team members will improve performance, reduce turnover, and enhance your operation. Supervisors are a critical link to enhancing the productivity and performance of the whole team. This course focuses on supervision techniques that increase positivism—and, subsequently, productivity.
Students will learn to:
- Identify the benefits of coaching.
- Identify work situations that require coaching.
- Use a model to assess performance potential and develop appropriate responses.
- Apply a coaching process to successfully deal with performance goals/issues.
- Have the confidence to succeed
- Understand the functions of the role
- Apply critical success factors
Motivating
The ability to influence without authority is the hallmark of a leader. Successful influencers maximize outcomes by building consensus and gaining cooperation.
In this course, students will:
- Understand the role of influence
- Achieve goals by understanding ways that people connect and using strategies to impact connections.
- Use knowledge and competence rather than position and status to create personal impact.