Complaints
Student Complaint Procedures
It is Jackson State's intent to provide an orderly due process for students who believe that they have been subjected to unfair treatment by other students or by college employees and are unable to achieve a resolution informally. Verbal resolution is recommended prior to the escalation to a written complaint. You may pursue the complaint process if you believe you have been unjustly subjected to threats, discrimination, harassment, or other conditions which may result in physical harm and/or emotional distress.
Types of Complaints & Procedures related to:
For concerns regarding grades and other academic concerns, the student should address the concern with the faculty member first.
If a satisfactory resolution is not reached, or the student is not comfortable speaking with the faculty member, the student should contact the Academic Dean first and then the Vice President of Academic Affairs if necessary.
For grades, see Grade Appeal Procedure (College Catalog page 23) for detailed instructions and timeline for complaints.
Students wishing to file a concern against another student are encouraged to initially contact the Dean for Students for guidance on the resolution process.
Written complaints may be completed through the the online complaint form at the button below.
See General Regulations on Student Conduct and Disciplinary Sanctions (Student Handbook page 238).
Verbal resolution is always recommended prior to filing a written complaint. A student wishing to file a complaint (grievance) against a college employee or related to a college service should use the administrative channels of communication in the order which follows:
1. Director/Dean of the unit providing the service
2. Appropriate Vice President
3. President of the college
Written complaints may be completed through the the online complaint form at the button below.
If a student has a complaint related to the violation of privacy of student educational records, they should contact the Director of Admissions and Records.
Written complaints may be completed through the online complaint form at the button below.
See Privacy Rights of Students (Student Handbook page 226).
Students who believe that they have been subjected to discrimination or harassment because of a disability should contact the Dean for Students for guidance on the resolution process.
Written complaints may be completed through the the Discrimination & Harassment Complaint Form at the button below.
See Americans with Disabilities Act Policy and Grievance Procedure (Student Handbook page 243) for detailed instructions and timeline.
Students who believe that they have been subjected to sexual discrimination or harassment may contact the Dean for Students (working in conjunction with the Campus Title IX Coordinator) for guidance on the resolution process.
Written complaints may be completed through the the Sexual Harassment Complaint Form at the button below.
See Harassment (Student Handbook page 243) for more information and timeline.
If a student has a complaint related to theft or misuse of funds, supplies, property or other resources or forgery or alteration of documents, see the Internal Audit page.
See Reporting, Fraud, Waste, or Abuse at Jackson State Community College (College Catalog and Student Handbook page 10).
Students who believe that they have been subjected to discrimination/harassment may contact the Dean for Students (working in conjunction with the Campus Title VI Coordinator) for guidance on the resolution process.
Written complaints may be completed through the the Discrimination/Harassment Complaint Form at the button below.
See Discrimination/Harassment (Student Handbook page 243) for more information and timeline.
College personnel who receive written complaints will forward these to the President’s Office on behalf of the complainant, provided these complaints include a name and method of contact.
The President’s Office will review all written complaints received, including those submitted through the online complaint form, and route them to the appropriate college official for review and processing.
The appropriate college official will investigate the complaint and reply to the complainant with a resolution (timelines for responses vary by complaint- see student handbook).
Additional information concerning filing a complaint related to Discrimination/Harassment (Title VI) or Sexual Misconduct (Title IX) may be obtained from the Compliance and Risk Officer.
Additional information concerning filing a complaint related to the Americans with Disabilities Act, ADA (Title II) may be obtained from the Dean for Students.
The Director of Internal Audit can provide additional information about filing a complaint related to Fraud, Waste, and Abuse.
The Director of Admissions and Records can provide additional information about filing a FERPA complaint.
Complaints related to Accreditation
Students or prospective students who wish to file a complaint related to accreditation, not resolved at the institution, can do so by contacting the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), 1866 Southern Lane, Decatur, GA, 30033 (www.sacscoc.org).
Complaints related to Violations of State Law
Students or prospective students who wish to file a complaint related to violations of state law, not resolved at the institution, may submit a Student Complaint Form to the Tennessee Board of Regents. Under Tennessee’s open records law, all or parts of complaints will generally be available for review upon request from a member of the public. Complaints of fraud, waste, or abuse may be made by email at reportfraud@tbr.edu or by calling the Tennessee Comptroller’s Hotline for Fraud, Waste, and Abuse at 1-800-232-5454.